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Lyssna vs Maze

Which platform is the best for user research? Compare features, pricing, and capabilities to find the right user research platform for your team.

How users rate Lyssna vs Maze

Here’s how customers review Lyssna and Maze on G2.com (Feb 2025)

Rating	Lyssna	Maze
Overall rating	4.5/5	4.5/5
Ease of use	9.2/10 🏅	8.9/10
Product direction	9.3/10 🏅	8.3/10
Quality of support	9.3/10 🏅	8.7/10
Meets requirements	8.6/10 🏅	8.2/10
Partner in doing business	9.1/10	9.2/10

Why companies choose Lyssna over Maze

Teams that have switched from Maze to Lyssna consistently cite three key factors driving their decision.

Inclusive feature access. While most platforms gate their advanced research features behind higher-tier plans, Lyssna makes great research available without requiring enterprise budgets. Whether users need card sorting, tree testing, or prototype evaluation, it’s all available from day one – even on the free plan.
Support for continuous research. The platform has removed common friction points like monthly study limits because good research happens iteratively. Teams can run as many studies as they need, get feedback quickly, and keep their projects moving forward without artificial constraints.
High-quality participant panel. With a global panel of over 690,000 participants across 124 countries and more than 395 targeting attributes, Lyssna enables precise demographic targeting. This means more reliable data and deeper insights from exactly the right participants.

This shows up clearly in how teams rate the platforms on G2:

Lyssna scores better at meeting business requirements (8.6 vs 8.2).
Lyssna receives higher quality support ratings (9.4 vs 8.7).
Lyssna shows stronger product direction (9.4 vs 8.6).

What really sets Lyssna apart is its focus on making research accessible to everyone – from solo practitioners to enterprise teams. Research tools should help users get insights, not create barriers. Lyssna is built to scale smoothly with users’ needs, without traditional enterprise pricing jumps or feature restrictions.

Lyssna vs Maze: Key differences

Access to all research methods

Lyssna offers a wide range of research methodologies across most monthly all paid plans, whereas Maze reserves features like tree testing and card sorting for enterprise-level subscriptions.

Panel quality

Lyssna's participant panel includes over 690,000 individuals globally, with advanced targeting options across 395+ demographic attributes. Maze offers more basic panel targeting capabilities.

Scaling research

Lyssna supports unlimited studies across all plans and includes a Pro plan for smoother scalability, a tier not available with Maze.

Interview capabilities

Both platforms integrate with Zoom; however, Lyssna expands its interview functionality with calendar integrations, participant management tools, and generous transcription limits.

Lyssna vs Maze: Feature comparison

Feature	Lyssna	Maze
Free plan features
Unlimited tests
Seats included
Pay-per-use panel credits
Research
Card sorting		paid plans only
Conditional logic
First click testing
Five second testing
Live website testing
Prototype testing with Figma
Surveys
Tree testing		Enterprise only
User interviews		Enterprise only
Participant recruitment
Research panel access
Advanced panel targeting criteria
Panel credits	Pay-per-use	Pay-per-use
Panel credit cost	US$1 per credit	US$5 per credit
Custom screener		Enterprise only
Self recruitment		Enterprise only
Analysis and reporting
Heatmaps
Video recordings
CSV exports
Moderated interviews
Microsoft integration
Google calendar integration
Zoom integration
Video transcript
Support
Email support
Live chat
Help center
Pricing flexibility
Free plan
Basic plan
Pro plan
Enterprise plan
Security
SOC 2 compliant
GDPR compliant
SSO

Frequently asked questions

Can Lyssna be tried before committing?

How do Lyssna and Maze compare on pricing?

What support can I expect from Lyssna?

How long does it take to learn Lyssna compared to Maze?

What's the difference in participant recruitment quality?